Privacy Policy

Last updated: 05/08/2026

This Privacy Policy describes how Noor Fragrancy collects, uses, processes, and protects the personal data of users who visit or make purchases on the website https://noorfragrancy.com/.

We are committed to processing personal data in compliance with the GDPR (EU Regulation 2016/679) and applicable Italian legislation.

1. Data Controller

  • Noor Fragrancy, Via del Prione, 84, 19121 La Spezia, Italy
  • noor@noorfragrancy.com
  • VAT No. 01587380112

2. Types of Data Collected

The website may collect the following categories of data:

  • Personal identification data: first name, last name, company name.
  • Contact details: email address, phone number.
  • Shipping information: full address.
  • Billing information: tax code, VAT number, billing address.
  • Order information: purchased products, order amounts, order history.
  • Customer account data: login credentials and user preferences.
  • Payment data: payment information is processed exclusively by secure and certified third-party providers (e.g. PayPal, Stripe, Nexi, Shopify Payments). The Data Controller does not store complete payment card details.
  • Browsing data and cookies: IP address, browser, operating system, website usage, and statistical data.

3. Purposes of Data Processing

Personal data is processed for the following purposes:

a. Order and shipping management.

b. Payment processing and invoicing.

c. Creation and management of customer accounts.

d. Customer support and response to inquiries.

e. Compliance with legal, tax, and administrative obligations.

f. Statistical analysis and service improvement.

g. Website security and fraud prevention.

h. Sending newsletters and marketing communications, subject to the user's consent.

4. Legal Basis for Processing

Data processing is based on:

  • performance of the sales contract;
  • compliance with legal obligations;
  • the user's consent;
  • the legitimate interests of the Data Controller.

5. Data Retention

Personal data will be retained as follows:

  • tax records and order data: for 10 years;
  • customer account data: until the account is deleted;
  • marketing data: until consent is withdrawn and in any case no longer than 24 months;
  • statistical data: according to the policies of the tools used.

6. Disclosure to Third Parties

Personal data may be shared with:

  • couriers and shipping providers;
  • payment service providers;
  • hosting providers;
  • web developers and technical support providers;
  • tax consultants and accountants;
  • email marketing platforms;
  • advertising and remarketing platforms (where applicable).

7. Transfers Outside the European Union

If personal data is transferred to countries outside the European Union, such transfers will be carried out in accordance with the safeguards provided by the GDPR, including Standard Contractual Clauses or adequacy decisions adopted by the European Commission.

8. Analytics and Marketing Tools

The website may use:

  • Google Analytics 4
  • Google Search Console
  • Meta Pixel
  • Google Ads
  • Email marketing tools

Google Privacy Policy: Google Privacy Policy

9. Data Subject Rights

Users may exercise the rights provided for under Articles 15–22 of the GDPR, including:

  • right of access;
  • right to rectification;
  • right to erasure;
  • right to restriction of processing;
  • right to data portability;
  • right to object;
  • right to withdraw consent.

Privacy contact:

noor@noorfragrancy.com

Users also have the right to lodge a complaint with the competent Data Protection Authority.

10. Cookie Policy

The website uses:

  • technical cookies;
  • functional cookies;
  • statistical cookies;
  • marketing and profiling cookies (subject to user consent).

For complete details, please refer to our Cookie Policy.

11. Minors

This website is not intended for individuals under the age of 16.

12. Changes to this Privacy Policy

This Privacy Policy may be updated at any time. Any changes will be published on this page together with the relevant update date.